RETURN POLICY
Return Conditions:
- Merchandise must be returned within 30 days of purchase.
- Merchandise must be unused and in pristine condition, with all original tags and packaging intact.
- Individual items may have specific return terms; please refer to the item page description for details.
- Customized items, food, and personal care products are non-returnable.
Refund Policy:
- Once we receive the returned merchandise and confirm it meets the return conditions, we will issue a full refund.
- Refunds will be credited back to the original method of payment. Please note that it may take some time for the refund to appear on your account.
Return Process:
- Contact our customer service team with your order number and reason for return.
- We will send you a return confirmation and, if applicable, a return label. Mail the item(s) back to the designated address using the provided return label.
- Once we receive and review the return, we will process your refund as soon as possible.
Return Fees:
- If the return is due to the consumer, the consumer is responsible for the shipping cost. The exact cost will depend on the courier service you choose.
- If the return is due to damaged or incorrect items received, the consumer will not be responsible for the shipping cost.
Contact Information:
If you have any questions or need assistance, please contact our customer service team at service@getbetteru.com.
Return Process Guide:
- Contact Customer Service: Send an email to service@getbetteru.com with your order number and reason for return.
- Wait for Confirmation:Â We will contact you promptly to confirm your return request and provide return guidelines.
- Prepare the Item:Â Place the item in its original packaging, ensuring it is unused and has all original tags.
- Mail the Item:Â Send the item to the designated address using the provided return label.
- Refund Processing:Â Once we receive and review the return, we will process your refund as soon as possible.